How quickly can Artmedic respond to an emergency equipment failure?
We guarantee a technical response within 24 hours for all emergency calls across our coverage area. For Lagos and Abuja, we typically respond within 4–8 hours. We operate a 24/7 emergency WhatsApp line: +234 703 903 8995.
Do you use genuine OEM parts?
Yes. We source only OEM-certified and manufacturer-approved spare parts. We maintain relationships with authorised distributors for Olympus, GE, Philips, Siemens, Getinge and other major brands. We will never compromise equipment performance with counterfeit or substandard parts.
Can Artmedic manage our entire equipment portfolio?
Absolutely. We offer comprehensive Equipment Asset Management (EAM) services including full inventory documentation, maintenance scheduling, service records, cost tracking and regulatory compliance reporting — covering your entire biomedical equipment portfolio.
Do you offer maintenance contracts?
Yes. We offer annual Planned Preventive Maintenance (PPM) contracts tailored to your facility's size and equipment portfolio. Contract clients receive priority response, discounted parts, dedicated account managers and detailed monthly reports.
Which areas of Nigeria do you cover?
We provide services nationwide across Nigeria — including Lagos, Abuja, Port Harcourt, Kano, Ibadan, Enugu, Benin City, Kaduna and all other major cities. We have field engineers stationed across multiple geopolitical zones to ensure rapid response.
Can you provide training for our biomedical and clinical staff?
Yes. We offer user training programs for clinical staff on proper equipment operation, basic troubleshooting and routine maintenance checks. For biomedical engineers, we offer technical training on specific equipment platforms. Training can be onsite or virtual.
Ready to Get Started?
Contact our engineering team for a consultation, service quotation or emergency technical support.